To maintain high quality standards and consistency, service partners are expected to meet the following criteria:
- Standardised pricing: Operate with fixed, pre-agreed rates for a transparent service.
- Stock consignment: Allocate at least one pallet space for essential spare parts to support timely service delivery.
- Qualified engineers: Employ a minimum of two certified service engineers.
- 24/7 availability: Provide emergency support via mobile phone.
- Training compliance: Ensure engineers complete initial and periodic refresher training sessions.
- Service documentation: Maintain installation plans and service reports in our central database.