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ChartWorld respects your privacy and any Federal German regulations regarding the protection of private information. Other than as required by Law, we will not transfer any personally identifiable data you submit to us, other than to our parent company, SevenCs GmbH or any other successor entity that may be formed upon a merger, consolidation, share or asset sale, or other corporate reorganisation in which SevenCs or ChartWorld participates. Such successor will also be bound by this policy.
What Data do We Store?
When contacting us for the first time, such as, opening an account, raising a support ticket with ChartWorld, or submitting a web-site enquiry, you must at a minimum provide us with your name and e-mail address so we can contact you. However, if you need a faster response it may also be useful to let us have your telephone number as well. This information is subsequently stored, along with any information relating to the services or data you have ordered, support problems you encountered, or queries you had, so we can continue to serve you better in the future, for example, letting you know when an update is available, or advising you that a service subscription is about to end.
Does ChartWorld Share your Data with Others?
No, ChartWorld does not share your personally identifiable data outside ChartWorld or our parent SevenCs. However, we do use such data to compile anonymous statisctics for a range of activities, such as market or product research, or government economic returns, that are related to our business activities. On no account do we sell personally identifiable data to third party organisations.
Yes, because of the wide range of data products in our services and the specific nature of individual installations, we utlise cookies solely as a convenience so that the most relevant information is presented to a returning user to our website.
Can You View Your Data?
Yes, in line with Federal German data protection regulations, you can view the data we hold on you at any time. Just click on "myAccount" and login to the website using your personal registration details, or email us at firstname.lastname@example.org.
Can You Cancel and Close an Account or Delete Personal Data Held?
Yes, if you have registered an account with ChartWorld, you can cancel this account and request us to delete your personally identifiable data at any time.
The only exception to this is if you have already placed an order with us prior to cancellation. In this case, your account will be frozen and your data retained only for as long is required to complete servicing your existing orders and contracts, for example, supplying you with ordered subscription updates, or as required by Law, for example, to retain full and complete business records.
Once the final contract is concluded, your account will be closed and your personally identifiable data deleted to the fullest extent allowed by Law.
To cancel and close an account simply e-mail us at email@example.com.
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